Our delivery service
Coverage In New Zealand
We use a reputable delivery company that covers most of New Zealand. However, there are certain rural areas and size restrictions (items over 1500mm) that may affect their ability to deliver directly to you. There are 20 locations around the country for you to collect from if they are unable to get to your location. If we cannot get to your location we will let you know, if you would like to contact us prior to ordering, call us on 0800 687379 or email us at email@example.com.
Fast & reliable delivery
Fully insured delivery is free on orders over $499 and a flat rate of just $29 anywhere in mainland New Zealand for orders under $499. You can find accurate dispatch times against each individual product but delivery times can vary depending on where you live.
Where is my order?
You can follow the progress of your order every step of the way with our real time order tracker. We'll also update you regularly via email, including when your items have been dispatched, allowing you to track your parcel with the courier.
What are your delivery times?
The vast majority of orders are made in 7-10 working days but these times vary depending on the product. If you visit a specific product the dispatch time is shown just underneath the box where you enter your measurements.
Can I have my order delivered to an alternative address?
Yes, no worries. We're happy to deliver to any address you wish. Many of our customers like to have their orders delivered to their work for example.
Can you deliver to a PO Box?
All of our blinds and curtains are delivered using freight companies, so we're unable to deliver these to a PO Box address. Samples are sent out via New Zealand Post, so for sample orders, a PO Box address can be used.
Where can you deliver?
We can deliver to any region in New Zealand. If you live in a remote location you may need to collect your order from the local despatch centre. This is at the courier's discretion. If you have any concerns about your delivery, please get in touch and we can contact them directly before you order.
Will you notify me of dispatch?
Yes! We try and keep you up to speed every step of the way so we'll send you an email with tracking details as soon as your order has been dispatched.
What happens if I'm not home?
Not to worry. The delivery company will simply leave you a card to get in touch with them and arrange for the order to be collected or redelivered at a more convenient time.
The parcel is damaged, what do I do?
Firstly, don't panic. All of our deliveries are fully insured so if something unfortunate does happen in transit, get in touch with us right away. In order to make a claim we'll need to see some photos within 24 hours of you receiving your order so that we can make a claim so don't delay. We'll organise to have the damaged blinds collected at your convenience.
Online order tracking
Track your order with our real time order tracker. You can follow your purchase from production all the way to your front door. If you want, you can print an invoice and download fitting instructions too.